At BuffalOutdoor, we are dedicated to ensuring your satisfaction with your outdoor product purchases. If you need to return a product, please review the details below to understand our return process and requirements.
Eligibility for Returns
Returns: You can return items within 30 days of receiving your order for a full refund, provided that the item is in its original, unused condition and packaging.
Exclusions: Custom or special order products are not eligible for returns. If you receive a damaged or defective item, please contact us immediately for assistance.
Return Process
Contact Us: To begin the return process, please reach out via email at contact@BuffalOutdoor.com with your order number and the reason for the return.
Return Authorization: Once we receive your return request, we will provide you with a Return Authorization Number and specific instructions for returning the item.
Prepare Your Package: Please securely pack the item in its original packaging and include the Return Authorization Number.
Ship the Item: Return the item to the address provided in the return instructions.
Shipping Costs
Free Shipping: We offer free shipping on all orders within the USA.
Return Shipping Costs: If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs. For other returns, the customer will be responsible for the return shipping fees.
Refunds
Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear on your account may vary depending on your financial institution.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.
Contact Us
If you have any questions or need assistance with a return, please contact us:
- Email: contact@BuffalOutdoor.com
- Phone: +1 669 202 9632
- Address: 5834 S Western Ave, Chicago, IL 60636, United States