Effective Date: November 11, 2024
At BuffalOutdoor, we are committed to providing efficient and reliable shipping for all your outdoor product needs. Below, you will find information about our shipping and delivery policies.
1. Shipping Policy
Shipping Areas: We currently offer shipping exclusively within the United States. Unfortunately, we do not ship to international addresses at this time.
Free Shipping: We provide free shipping on all orders within the USA. No minimum purchase is required to qualify for free shipping.
Processing Time: Orders are typically processed within 1-2 business days after receipt. Please note that processing times may vary during peak periods or due to unforeseen circumstances.
Shipping Methods: We use a variety of carriers to ensure your order is delivered in a timely manner. Shipping methods and delivery times will be selected based on the size and weight of the items in your order.
Estimated Delivery Times: Delivery times generally range from 5-7 business days from the date of shipment. Times may vary depending on your location and the selected shipping method.
2. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. If you encounter any issues with tracking your order, please contact us at contact@BuffalOutdoor.com or call +1 669 202 9632.
3. Delivery Issues
Missing or Delayed Shipments: If your order is missing or delayed, please contact us as soon as possible. We will work with the shipping carrier to resolve any issues and keep you informed of the status of your order.
Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately. Provide photos of the damaged or defective product along with your order number, and we will assist you in arranging a return or replacement.
4. Shipping Address
Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you need to update your shipping address, please contact us immediately before your order is processed.
5. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order is in the processing or shipping stage, we may not be able to accommodate changes or cancellations.
6. Contact Us
If you have any questions or concerns regarding shipping and delivery, please reach out to us:
- Email: contact@BuffalOutdoor.com
- Phone: +1 669 202 9632
- Address: 5834 S Western Ave, Chicago, IL 60636, United States